At BUSANA MUDA SDN BHD 202601020513 (1682610-U), we are committed to ensuring our customers receive the correct products in good condition. Please read our Return, Refund & Exchange Policy carefully before making a purchase.
1. Return & Refund Eligibility
Items sold are not exchangeable or refundable unless one of the following conditions applies:
- The merchant sent the wrong item.
- The purchased item received does not match the specifications, description, features, or information advertised on the website.
- The purchased item received is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the timeline stated in the company’s Shipping Policy.
2. Evidence Required for Refund Requests
To process a return or refund request, customers must provide the following:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, or other supporting documents requested by the company.
3. Return & Refund Request Process
- All return and refund requests must be submitted to our customer support team at busana.muda@outlook.com within 24 hours of receiving the item.
- Requests submitted after the 24-hour reporting period or without the required supporting evidence will not be accepted.
If you have any questions regarding your return, refund & exchange, please contact us:
📞 Phone: 01120757097
📧 Email: busana.muda@outlook.com
🏢 Address: NO. 13 KOMPLEKS PASAR JAWA JALAN PASAR JAWA 41400 KLANG SELANGOR
🌐 Website: https://busanamuda.com/contact-us/